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What is the Einstein Contact Center?It's the physician referral and health information center for all services at Einstein Healthcare Network. Each year thousands of callers use this free, confidential service to find a doctor, obtain health information, schedule appointments and register for upcoming events. Hours of operation are Monday through Thursday, 8:30 a.m. to 5:30 p.m. and Friday, 8:30 a.m. to 5 p.m.
How Do I Access the Contact Center?Staffed by registered nurses and trained Contact Center counselors, Einstein’s Contact Center manages incoming calls for these telephone lines:
Callers have the following four options:
Physician Referral and InformationThe Einstein Contact Center uses a comprehensive, computerized database system that enables staff to match consumers with the physicians and services that best meet their healthcare needs. Active Einstein physicians, psychologists, nurse practitioners and program and service directors can use the Contact Center to promote practices, programs and services.
Health InformationA searchable health information database allows Einstein Contact Center nurses to provide consumers with accurate facts on more than 6,000 health and wellness topics including diseases, medications, tests and procedures. Contact Center nurses field calls and can mail consumers the appropriate fact sheets upon request.
TriageWhen necessary, the Contact Center’s triage nurses can direct callers to the appropriate levels of care using symptom-based protocols, which have been approved by our medical leadership.
Event Registration and Follow-up The Contact Center also coordinates telephone registration and follow-up phone calls for the network’s many special community events, including health screenings and wellness lectures. To take advantage of this service, contact 1-800-EINSTEIN.
Einstein Hospitals and Outpatient CentersA complete listing of Einstein facilities, directions and parking information is available on our Facilities page.
Einstein Phone DirectoryPhone numbers for many Einstein facilities, departments and programs are available here.
Media InquiriesClick here for a list of media contacts.