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  • What is the Einstein Contact Center?
    It's the physician referral and health information center for all services at Einstein Healthcare Network. Each year thousands of callers use this free, confidential service to find a doctor, obtain health information, schedule appointments and register for upcoming events. Hours of operation are Monday through Thursday, 8:30 a.m. to 5:30 p.m. and Friday, 8:30 a.m. to 5 p.m.

    How Do I Access the Contact Center?
    Staffed by registered nurses and trained Contact Center counselors, Einstein’s Contact Center manages incoming calls for these telephone lines:

    • 1-800-EINSTEIN– Patients, consumers and professionals use this line for physician referral, program and service information, appointment scheduling and requests for health information.
    • 1-800-CALL MOSS– Referrers and patients can obtain referrals to MossRehab physicians or information about MossRehab programs and services using this line. Patients can also use this line to schedule appointments and request health information.

    Callers have the following four options:

    Physician Referral and Information
    The Einstein Contact Center uses a comprehensive, computerized database system that enables staff to match consumers with the physicians and services that best meet their healthcare needs. Active Einstein physicians, psychologists, nurse practitioners and program and service directors can use the Contact Center to promote practices, programs and services.

    Health Information
    A searchable health information database allows Einstein Contact Center nurses to provide consumers with accurate facts on more than 6,000 health and wellness topics including diseases, medications, tests and procedures. Contact Center nurses field calls and can mail consumers the appropriate fact sheets upon request.

    Triage
    When necessary, the Contact Center’s triage nurses can direct callers to the appropriate levels of care using symptom-based protocols, which have been approved by our medical leadership.

    Event Registration and Follow-up The Contact Center also coordinates telephone registration and follow-up phone calls for the network’s many special community events, including health screenings and wellness lectures. To take advantage of this service, contact 1-800-EINSTEIN.


    Einstein Hospitals and Outpatient Centers
    A complete listing of Einstein facilities, directions and parking information is available on our Facilities page.


    Einstein Phone Directory
    Phone numbers for many Einstein facilities, departments and programs are available here.


    Media Inquiries
    Click here for a list of media contacts.