What is the Einstein Contact Center?
It's the physician referral and health information center for all services at Einstein Healthcare Network. Each yearthousands of callers use this free, confidential service to find a doctor, obtain health information, schedule appointmentsand register for upcoming events. Hours of operation are Monday through Thursday, 8:30 a.m. to 5:30 p.m. and Friday, 8:30a.m. to 5 p.m.
How Do I Access the Contact Center?
Staffed by registered nurses and trained Contact Center counselors, Einstein’s Contact Center manages incoming calls for thesetelephone lines:
- 1-800-EINSTEIN– Patients, consumers and professionals use this line for physician referral, program and service information, appointmentscheduling and requests for health information.
- 1-800-CALL MOSS– Referrers and patients can obtain referrals to MossRehab physicians or information about MossRehab programs and servicesusing this line. Patients can also use this line to schedule appointments and request health information.
Callers have the following four options:
Physician Referral and Information
The Einstein Contact Center uses a comprehensive, computerized database system that enables staff to match consumers withthe physicians and services that best meet their healthcare needs. Active Einstein physicians, psychologists, nurse practitionersand program and service directors can use the Contact Center to promote practices, programs and services.
Health Information
A searchable health information database allows Einstein Contact Center nurses to provide consumers with accurate facts onmore than 6,000 health and wellness topics including diseases, medications, tests and procedures. Contact Center nurses fieldcalls and can mail consumers the appropriate fact sheets upon request.
Triage
When necessary, the Contact Center’s triage nurses can direct callers to the appropriate levels of care using symptom-basedprotocols, which have been approved by our medical leadership.
Event Registration and Follow-up The Contact Center also coordinates telephone registration and follow-up phone calls for the network’s many special communityevents, including health screenings and wellness lectures. To take advantage of this service, contact 1-800-EINSTEIN.
Einstein Hospitals and Outpatient Centers
A complete listing of Einstein facilities, directions and parking information is available on our Facilities page.
Einstein Phone Directory
Phone numbers for many Einstein facilities, departments and programs are available here.
Media Inquiries
Click here for a list of media contacts.
Einstein Web Site
We strive to make your online experience with Einstein as pleasant and informative as possible. If you have any questions or suggestions about the information, structure or design of this site, please send an email directly to the Web Manager