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As a patient, you have the right by law to communicate medical information to your care giver(s) in your native language.
When Edgar Chinchilla became an interpreter for Einstein Healthcare Network, he lost 15 pounds the first month on the job.
“Sometimes they schedule the appointments so close that we literally run from one building to another,” Edgar says. “I can have two patients in my calendar for the day and I could end up with ten patients at the end of the day.”
Edgar’s waistline is a window into the Office of Language Services. It’s a busy place.
Einstein interpreters provides over 15,000 interpretations a year in more than 50 languages; this service is available around the clock. Whenever possible, a live interpreter is used; other times, interpretations are performed over the phone.
Interpretations are arranged by Einstein staff. When you contact Einstein for an appointment, ask the person scheduling your appointment for an interpretation and let them know which language you speak.
The service is free of charge and includes:
In addition, Einstein makes culture brokers available upon request. A culture broker may be called upon to explain a cultural difference that affects medical care or treatment to a patient’s healthcare provider.