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A member of our team will call you back within one business day.
Your inpatient experience is the single most important measurement of our performance as a healthcare organization.
We encourage you to learn more about:
Patient Support Services
Tools & Technologies We Use
Visitor Hours & Amenities
Your Doctors & Nurses
Multiple ID checks. Einstein patients can expect their caregivers to routinely ask them for identifying information - name and date of birth. This ensures you are given the proper medications, treatment and care.
Bar code scanning. Before certain procedures, nurses and lab technicians will scan the bar code printed on your ID tag to ascertain identity. These procedures include:
Palm Vein Scanning. Patients at Einstein Medical Center Philadelphia may choose to have their palm scanned to protect their privacy. Palm Vein Scanning uses near infrared light to read the pattern of veins in your hand, which are unique to every individual.
Benefits of the palm scan include:
Learn how to enroll in this safety program.
Hand washing. Every staff member should be washing hands before interacting with you. Feel free to inquire about hand washing if you don't see it firsthand.
Gowns and masks. Protective clothing doesn't always indicate danger. You may see staff putting on gowns and masks when entering rooms as a way to prevent germs from being transmitted.
You will find our Code of Conduct posted on all patient floors, close to the elevator:
We are committed to providing a safe environment for all.
We will not allow:
Anyone exhibiting these behaviors may be asked to leave and/or be prosecuted.
Nothing is too small to bring to our attention. If you have a concern about your care or any aspect of your experience at Einstein, do not hesitate to bring it to our attention:
Call the Patient hotline: 215-456-6334