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Visiting Hours & Policies

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During normal times, Jefferson Health openly welcomes families and guests who want to connect with and comfort patients receiving care. We understand how important this is to you and to them as they heal and feel supported during their recovery. The pandemic has presented all of us with some new challenges, and while we are fully committed to providing patient and family-centered care, we must also ensure the safety of everyone entering our facilities. 

It is important to be aware that visitor guidelines change continuously based on state, county and local hospital guidance and recommendations. We will be reviewing guidelines at regular intervals and will update this policy accordingly.  

Our care teams will always compassionately consider unique circumstances and are encouraged to seek guidance from local leadership and infection control in scenarios where it is unclear how we should protect our core value of “Doing the Right Thing.” We are deeply committed to doing the right thing.  

We have created the following safety practices you should review before you visit any of our Jefferson locations.  

General Visitor Policies

  • Visiting hours are from 9 a.m. to 9 p.m. daily.
  • You must wear a face mask at all times (ensuring that it covers both your mouth and your nose) while in the hospital building. It may be removed while eating in designated locations in the hospital. No cloth masks or gaiters are allowed. If you do not have one, you will be provided an earloop mask when you enter the hospital. You may wear your own NIOSH-approved KN95 mask if you have one.
  • If you are unable to wear a mask for protection, you should not visit our facilities. Your safety and the safety of others is very important.
  • We are limiting the number of entrances to our facilities so that you can be properly screened for coronavirus symptoms, typically cough, fever, and shortness of breath as well as a number of other symptoms. If you have symptoms, we will ask you to delay your visit.  
  • If you have tested positive for COVID in the last 10 days, please do not visit.
  • While visiting, please wash your hands or use hand sanitizer, and limit touching surfaces in patient care areas.
  • When visiting a patient, please stay in the room except for your own basic personal needs (e.g.: food, restroom). Please do not eat in the patient's room, and keep your mask on at all times.
  • Vaccination with the COVID-19 vaccine will not change any of these requirements. Masks, social distancing and hand hygiene must continue to be used and practiced.
  • Minors: At this time, only those 18 and over are permitted to visit inpatients. Exceptions may apply (such as for end-of-life or other critical times) and will be reviewed by the care team.
  • Overall exceptions may apply to pediatrics, labor and delivery, end-of-life care, and patients with intellectual, developmental or cognitive impairment including dementia, communication barriers or behavioral concerns.
  • If you are unable to visit a patient in person due to COVID precautions, our staff can help set up a video visit with the patient.

Specific Policies at Pennsylvania Jefferson Facilities

Including Einstein Philadelphia, Einstein Montgomery and Einstein Elkins Park/MossRehab

Emergency Department

  • Up to two caregivers, family members, or support people accompanying patients will be permitted to stay in the ED waiting room, including for patients receiving psychiatric care and services.
  • One accompanying person may relay pertinent medical information on behalf of the patient during triage or the medical screening exam, and any other care in the ED.
  • In treatment rooms, up to two adults (over 18 years old) may stay if requested by the patient. Parents or guardians may accompany their minor child. 
  • Visitors may stay as long as they wish, but must remain in the patient's room unless directed otherwise by the clinical team. Visitor conduct must be within the organization's Standard of Behavior. 
  • It may be necessary to limit the number of visitors depending on the number of people in the ED and the need for social distancing.
  • The ED will not deny access to any attendant, caregiver, or family member of a patient with intellectual, developmental, cognitive disability, communications barrier, or behavioral concern.

Adult Inpatients

  • Up to two visitors permitted at the same time. This may be adjusted to allow for social distancing needs in semi-private rooms and common rooms. Due to limited space, only one visitor at a time may stay with patients at Elkins Park/MossRehab.
  • No visitors are permitted for COVID-19 positive patients (or patients with coronavirus symptoms). Exceptions may be made for end-of-life or critical care needs; other circumstances should be addressed with patient’s medical team and infection prevention.

Maternity​

  • Up to two visitors permitted at the same time; one doula permitted for the duration of the birth parent's stay (in addition to the two visitors).​
  • Pediatrics/minors who are patients: two parents or guardians may stay with the minor.
  • Neonatal ICU: two parents or guardians will be permitted every 24 hours.

End-of-Life​

  • No limit on number of visitors permitted, provided care team approves and deems it is safe and feasible to meet social distancing guidelines.

Clinics/Surgeries/Procedures (Outpatients)

  • Up to two support people will be permitted (as long as social distancing can be maintained).
  • Pediatrics/minors who are patients: two parents or guardians may stay with the minor.
  • A child under the age of 18 is allowed to accompany a parent or caregiver during their medical appointment or PAT visit. Minors 2 years and older MUST wear a mask at all times and social distance appropriately.

Patients Leaving the Hospital

  • Patients who have COVID-19 or symptoms of COVID-19 will be brought to the vehicle of the person picking up the patient. This protects you, the visitor/support person, from possible virus exposure.
  • Patients who do not have COVID-19 may have one visitor/support person accompany them as they leave the unit and are brought to the vehicle. If there is a second visitor, that person should stay with the vehicle.

Thank you for your understanding during this challenging time. Our goal is to protect you, your loved ones and our staff. Patient and public safety are always our top priorities. 

Thank you for choosing Jefferson Health for your care and the care of your loved ones.

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