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Emergency Medicine

Patients & Visitors

What to Expect at our Emergency Departments

Einstein Medical Center Philadelphia

Safety Protocols


Einstein Healthcare Network’s Emergency Department is dedicated to patient care. Our priority is to provide caring, accurate, and rapid service. Einstein Medical Center Philadelphia sees an average of 260 people a day, and we’ve learned a few things seeing as many patients as we do, namely:

  • Managing the flow of patients in Emergency Departments is critical.
  • Not every person coming into our Emergency Departments requires a bed. If you have a broken finger, for example, you’ll get the same world-class treatment while sitting in a comfortable recliner.
  • People appreciate being seen by a provider as soon as possible.

Split-Flow Method: Einstein’s Emergency Services use the split-flow method, which provides neater, brighter treatment spaces, and allows patients to be seen, assessed and treated quickly, eliminating lengthy wait times. When you come to Einstein’s Emergency Department, you’ll be greeted at the front desk by a check-in, or pivot nurse. Depending on the nature of your visit, you’ll be directed to different areas of the Emergency Department. In fact, Einstein’s assessment doctors can even begin care right in the waiting room.

Regardless of where you’re placed, you will be seen by both nurses and emergency physicians and or advanced practice clinicians (PA/NP):

Rapid Assessment Area: Einstein provides a rapid assessment area where a provider will examine you and determine next steps or order tests. After your testing, you may wait for your results seated in a comfortable recliner.

Observation Unit: Patients who are too sick to be released after ER treatment, but not necessarily sick enough to be admitted to the hospital (like those with asthma or those experiencing dehydration) will be observed in a comfortable environment and given minor treatment until a decision to either release or admit can be made.

Exam Rooms: The split-flow procedures allow faster access to private exam rooms for those who require immediate critical medical intervention.

Einstein Medical Center Montgomery

Einstein Healthcare Network’s Emergency Department is dedicated to patient care. Our priority is to provide caring, accurate, and rapid service. At Einstein Montgomery, we know:

  • Managing the flow of patients in Emergency Services is critical.
  • Not every person coming into our Emergency Departments requires a bed. If you have a broken finger, for example, you’ll get the same world-class treatment while sitting in a comfortable recliner.
  • People appreciate being seen by a provider as soon as possible.

Regardless of where you’re placed, you will be seen by both nurses and emergency physicians:

Rapid Assessment Area: Many patients don’t need an exam room with a bed. Einstein provides a rapid assessment area where a provider will examine you and determine next steps or order tests. After your testing, you may wait for your results seated in a comfortable recliner.

Observation Unit: Patients who are too sick to be released after ER treatment, but not necessarily sick enough to be admitted to the hospital (like those with asthma or those experiencing dehydration) will be observed in a comfortable environment and given minor treatment until a decision to either release or admit can be made.

Exam Rooms: The split-flow procedures allow faster access to private exam rooms for those who require immediate critical medical intervention.

Einstein Medical Center Elkins Park

Safety Protocols


The Emergency Department at Elkins Park is a top-ranked surgical specialty-hospital and certified stroke center, providing evidence-based, cutting edge care to a wide variety of patients with a broad spectrum of illness and injury.

The Emergency Department at Einstein Medical Center Elkins Park features:

  • Fast Track: We approach care from rapid processes for managing an acute cardiac or stroke event, to expedient care of a broken bone or sore throat. Emergency Services offers high quality walk-in medical care for both major medical problems and non-urgent health care needs.
  • Short Wait Times: EMCEP boasts some of the shortest wait times in the region.
  • Specialized Emergency Medicine: All physicians are Board Certified in Emergency Medicine and provide the same level of care you’d get from a Level 1 Emergency Trauma Center – all with the convenience and personal attention you’d expect from a local hospital.
  • Advanced Technology: State-of-the-art systems that enhance patient care include digital radiography, emergency bedside ultrasound and point of care testing.


Locations, Contact & Parking

Einstein Medical Center Philadelphia
5501 Old York Road
Philadelphia, PA 19141
Phone: 215-456-7890
Map

Parking: Dedicated Emergency Department parking is accessible via the main entrance to Einstein Medical Center Philadelphia at Old York Road and Albert Einstein Drive. Follow signs to the Korman Parking Pavilion. This lot is free for patients and their visitors. Valet parking is also available.


Einstein Medical Center Montgomery
559 West Germantown Pike
East Norriton, PA 19403
Phone: 484-622-1000
Map

Parking: Dedicated Emergency Department parking is available on the east side of the medical center. Enter the complex and follow signs to the Emergency Department. Valet parking is also available Monday–Friday from 8 a.m. to 5 p.m. at the North Entrance. All parking at Einstein Medical Center Montgomery is free.


Einstein Medical Center Elkins Park
60 Township Line Road, First Floor
Elkins Park, PA 19027
Phone: 215-663-6700, Option 3
Map

Parking: Dedicated Emergency Department parking is accessible just outside the Emergency Department and in visitors lots. As you turn off Township Line Road into the complex, follow signs to the Emergency Department. Parking is free with ticket validation. Valet parking is available Monday–Friday, 7 a.m. to 8:30 p.m., and Saturday–Sunday, 8 a.m. to 8 p.m.

Patient Advocacy

The patient advocates at Einstein are here to help you think through decisions or guide you on issues or complaints about access to healthcare services, medical bills or other challenges related to your or a loved one’s health. Patient advocates also help patients and visitors understand Einstein Healthcare Network policies, patient rights and responsibilities, as well as:

  • Provide a patient or family member with emotional support
  • Facilitate meetings between patients or family members and physicians or staff to help resolve issues
  • Listen and find solutions when a patient or family member has a complaint or concern
  • Provide feedback from the patient to Einstein to continually improve the patient experience
  • Provide information for patients regarding services and resources (e.g., social services, advance directives, medical power of attorney, financial services and community resources)

Learn more about our Patient Advocates here.

Patient Advocates at Einstein Medical Center Philadelphia

Call 215-456-6334 Monday–Friday from 9 a.m. to 5 p.m. or email PatientAdvocates@einstein.edu.

Patient Advocates at Einstein Medical Center Montgomery
Call 484-622-7059 Monday–Friday from 9 a.m. to 5 p.m. or PatientAdvocateEMCM@einstein.edu.

Additional Assistance After Discharge
If you still have questions after you leave the medical center, you can contact the Patient Advocate Foundation (PAF) at 1-800-532-5274 or go to their website, patientadvocate.org.

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