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Safety Measures for Your Care

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A Heartfelt Thank You from Einstein to Our Staff and Community


We're here and ready to serve our community. With COVID-19 cases still prevalent in our region, we are making adjustments to ensure that you continue to receive care in a safe and comfortable environment - in person or virtually. Our visiting policy has changed. Learn about our Community Testing Site. Get the latest on the COVID-19 vaccine.

Contact Your Physician > Request an Appointment Online >

Importance of Masks

Einstein has joined a national and regional public health campaign started by the Cleveland Clinic to encourage members of our communities to #MaskUp. More than 125 of the America's most trusted hospitals and health systems have come together to reinforce the steps people need to take to stop the spread of COVID-19: mask wearing, hand washing, and staying six feet apart. Learn more about the Every Mask Up campaign.

Scheduling Appointments


Our physician offices remain ready to provide care including telephone and virtual visits for routine follow up care and most urgent care needs. For in-person exams, diagnostic workups, and interventional care, know that all operations continue with increased safety measures. Call your physician's office to make an appointment or request an appointment online. We will provide guidance on the best way to obtain care.

Enhanced Safety Protocols

Enhanced Safety Protocols for Surgery Patients

Because your safety is our highest priority, Einstein has developed enhanced protocols for surgery procedures. Here’s what you can expect as you prepare for your surgery.

COVID-19 Testing

Einstein Healthcare Network, in partnership with the city of Philadelphia, is currently performing COVID-19 testing at a community site on our Einstein Medical Center Philadelphia campus. Appointments are required. Learn more.

Visitor Policies

To ensure a safe environment for Einstein Healthcare Network patients and visitors amid the outbreak of COVID-19 in the Greater Delaware Valley, we continue to restrict visitation to Einstein Medical Center Philadelphia, Center One, MossRehab, Willowcrest, Einstein Medical Center Elkins Park, Einstein Medical Center Montgomery and all outpatient practices.

View visitor policies for MossRehab/Elkins Park and Einstein Medical Center Montgomery

Here are the latest guidelines for Einstein Medical Center Philadelphia: 

  • Hospital Inpatients: For patients not in isolation, one visitor is permitted each day. Visiting hours are from 9 a.m. - 9 p.m. For those in double rooms, visiting for those closer to the door is 9 a.m. - 3 p.m.. Visits for those closer to the window is 3 - 9 p.m. Exceptions may be made for end of life considerations in the intensive care units if authorized by clinical leadership.
  • Willowcrest: No visitation is permitted. Check with staff for ways to remain in contact with patients virtually.
  • Physician Offices: Children and people with disabilities or special needs may be accompanied by one support person. Please check with the office if you have questions or specific needs.
  • Emergency Departments: Due to social distancing requirements, ED visitors with limited exception will not be permitted in the waiting room. Parents or guardians of a minor may have a maximum of two visitors. For end-of-life visitation, two visitors are permitted at a time. Visitors must check in with the nurse. Visitors must be 18 years of age.
  • Outpatient Surgery: There will be one designated support person allowed for outpatient surgical procedures at most facilities. Please check with your physician's office for details.
  • Neonatal Intensive Care Unit: Visitation includes two parent​s or parent and support person for a total of two visitors. Check with the unit for times. 
  • Labor and Delivery: One support person identified by the patient in labor is allowed. The support person must stay with the patient throughout the delivery process. Please check with your physician for details. 
  • Behavioral Health: One visitor is permitted if the treatment team deems that it is clinically appropriate. Visits will be scheduled in one-hour blocks. 
  • Oncology: All outpatient Medical Oncology & Hematology and Radiation Oncology departments have a zero visitor policy unless authorized by the clinical leadership team.

Who Can Visit: Visitors must be at least 16 years old unless approved by a specific specialty practice. Visitors will have their temperatures screened prior to entry to the unit. Visitors must check in with the nurse prior to entering the patient's room. All visitors must wear a face mask, practice hand hygiene and stay in the patient's room for the duration of the visit. Visitors must maintain social distancing with clinical staff as much as possible. Visitors traveling to and from the Commonwealth for medical reasons (including providing comfort and support to a patient) are permitted unless they have been exposed to COVID-19 or are showing symptoms of the virus. 

While we understand the important role that family members and visitors play in a patient's healing process, our new policies (which align with many other area hospitals and health systems) aim to balance the needs of patients while maintaining a safe environment for all. Check back for updates to this policy.



Visit our coronavirus page for a full list of resources related to the virus.
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